Frequently Asked Questions

I have a question about a product, estimate or order. Can someone assist me?

Absolutely! Our team is available to service you from 8am - 3pm, Monday - Friday. We are also staffed on Saturdays & Sundays by appointment only. Here's how to reach us: By phone: (845) 246-7370 By email: [email protected]

What happens if I do not use part of my rental order?

Once the product is delivered, it is considered as being used and a refund will not be issued.

What happens if I break or misplace something?

While we do not charge a standard breakage fee on our orders, you may incur additional charges for broken or missing items upon pick up. If an item is missing or broken upon delivery, please notify us as soon as possible.

Do I need to clean/launder my rentals prior to pick up?

We ask that you remove any excess debris by scraping off the equipment prior to returning. Please return them in the crates and racks in which they are delivered.

Please keep in mind:

Each event varies based on your individual needs so we ask that you reach out to one of our office staff if you have any questions or concerns.